Client stories

Client accounts and audit evidence

What changed when applicants and advisers gave supporting costs an independent second reading.

Clients in conversation around a table

A family application with mixed currencies

“Our legal fees were in rand, medical estimates in pula and relocation quotations in euros. Sourcepilotgrid did not pretend those values were fixed. They showed us how to state the rate date and keep the original currency visible. The first document request felt exacting, but it prevented several follow-up rounds.”

Karabo T., family relocation applicant

The audit found that a translation allowance had been entered per applicant although the supplier quotation covered the family. The revised schedule retained a contingency but described its basis and excluded it from confirmed costs.

An employer-funded transfer

“The report separated permit-related costs from our employee’s moving benefit, which made internal approval much easier. Two courier charges remained unresolved because our records were incomplete; the reviewer was candid about that rather than forcing a conclusion.”

Megan L., HR mobility coordinator

The employer supplied 67 documents from four internal owners. Evidence mapping identified two versions of the same medical quotation and an outdated professional-fee schedule. The open courier items were carried into the final register for the employer to resolve.

A practitioner’s pre-lodgement check

“I wanted arithmetic and source-document scrutiny, not another legal opinion. The marked schedule gave me exactly that. We corrected VAT treatment on one supplier estimate and added dates to three assumptions before lodging.”

Sibusiso R., immigration practitioner

Sourcepilotgrid does not publish star ratings. Application circumstances differ, and a specific account of the work is more useful than a score. Client names are abbreviated and details are shared with permission.